Client Director - Enterprise Accounts

About the role

ServiceNow is looking for a Client Director to generate new business with a defined set of its largest existing accounts. The role oversees executive relationship management for those accounts and leads virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting the company's most important clients.

Key responsibilities

• Provide strategic leadership to clients and act as the relationship manager between customers and ServiceNow.
• Work with the wider ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes.
• Manage all executive-level relationships between ServiceNow and assigned clients.
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources.
• Build trust and deep multi-tiered relationships across the client's organization, from project and IT teams to CxO level.
• Develop a clear roadmap and build capabilities across clients and ServiceNow teams to deliver an outstanding customer experience.
• Achieve financial targets for assigned clients, including licenses, renewals and professional services.

Required profile

• 7+ years of experience in client management, aligning account strategies to revenue opportunities.
• 2+ years as a Client Director or equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations).
• Experience achieving sales targets and leading virtual or matrixed teams.
• Ability to understand broad, macro-level business IT needs of prospective clients.
• Willingness to travel up to 50%, depending on geography and region.

Required skills

• Experience integrating AI into work processes, decision-making or problem-solving, such as using AI-powered tools, automating workflows or analysing AI-driven insights.