Senior Travel Consultant – Denmark & Scandinavia

About the role

As a Senior Travel Consultant based in Copenhagen, you will drive sales and deliver exceptional service for customers travelling across Denmark and the wider Scandinavia region. You will work closely with the sales and service teams to meet targets, upsell ancillary products and create tailored itineraries that exceed client expectations.

Key responsibilities

• Achieve assigned sales and service targets, including upselling flights, hotels, meal plans, excursions and tailor‑made tours.
• Manage all inbound Salesforce inboxes for sales and service, ensuring responses meet SLA requirements.
• Prepare and present customised itineraries, combining multi‑centre packages and ready‑made product banks.
• Handle ad‑hoc tasks such as reporting, data entry and crisis management (e.g., force majeure, cancellations).
• Maintain up‑to‑date knowledge of Emirates Holidays product portfolio, destination entry requirements and legal frameworks in Denmark and Sweden.

Required profile

• Minimum ‘A’ Level or equivalent qualification.
• Strong background in the travel industry, preferably in tour operating or retail environments.
• Excellent knowledge of IATA geography, especially Eastern Hemisphere destinations (IATA Areas 2 & 3).
• Commercial awareness with a proven ability to convert enquiries into sales.
• Understanding of Danish and Swedish travel regulations, including Rejsegarantifonden (DTGF) and GDPR.

Required skills

• Proficiency with Salesforce for managing sales and service communications.