Customer Service Specialist – Order Handling (Maternity Leave)

About the role

Johnson Controls is looking for a customer service specialist focused on order handling for a maternity leave position in its Fire Suppression & Building Products division in Aarhus, expected until September 2027. You will join a strong Nordic team working closely across borders to deliver the best experience for customers.

Key responsibilities

• Handle orders in the company's systems
• Provide customer support on the Danish and Nordic markets
• Answer customer inquiries by phone and e-mail
• Create and maintain customer and product data
• Follow up on deliveries and shipments
• Handle questions about logistics, delivery and claims
• Work closely with colleagues in sales, logistics and other functions

Required profile

• Relatively newly qualified or experience in customer service, order processing or administration
• A technical or trade background is also welcome
• Professional written and spoken Danish and English
• Good IT skills and ability to work in different systems
• Experience with SAP and Salesforce is an advantage but not required
• Knowledge of another Nordic language such as Swedish or Norwegian is an advantage

What we offer

• A fixed-term maternity leave position until September 2027
• Thorough onboarding and good development opportunities
• A positive workplace and attractive salary, pension and insurance conditions
• Telephone allowance