Service Delivery Manager – IT Infrastructure

About the role

We are looking for an engaged Service Delivery Manager to ensure our external partners, managed service providers and vendors deliver on scope, budget and schedule. You will hold suppliers accountable, run operational reviews and intervene before issues become business problems.

Key responsibilities

• Act as the primary operational contact for infrastructure and network suppliers, enforcing SLAs and deliverables.
• Chair regular service reviews, track action items and ensure unresolved issues are resolved.
• Provide operational data for contract renewals, disputes and vendor scorecards in partnership with IT Procurement.
• Handle escalations when standard operational channels stall.

Required profile

• Proven experience in Service Delivery, Vendor Management or IT Operations within an enterprise environment.
• Practical understanding of enterprise IT including cloud hosting, networks, on‑prem hardware, data centers and security platforms.
• Hands‑on experience with contracts, SOWs and strict SLAs.
• Professional fluency in English; Danish is a plus.

Required skills

• ServiceNow
• Jira
• ITIL framework (practical knowledge)
• Cloud hosting platforms
• Network infrastructure
• On‑premise hardware and data centre operations
• Security platforms

What we offer

• Competitive salary, employee stock ownership, success sharing and health insurance.
• On‑site gym, subsidised canteen, massage scheme and wellbeing platform.
• Learning and development through Airbus Leadership University and e‑learning offers.
• Flexible working arrangements including remote work days and work‑life blend support.