Service Delivery Manager – IT Infrastructure

About the role

The Service Delivery Manager will be the primary operational contact for infrastructure and network suppliers, ensuring they meet scope, budget and schedule commitments. You will work closely with the HO IT Infrastructure team to keep services performing as expected.

Key responsibilities

• Act as the main operational liaison for external partners, enforcing SLAs and tracking performance metrics.
• Chair regular service reviews, manage action items and drive remediation when suppliers miss deadlines.
• Provide operational data for contract renewals, disputes and vendor scorecards in partnership with IT Procurement.
• Handle escalations and intervene when standard channels stall to prevent business impact.

Required profile

• Proven experience in Service Delivery, Vendor Management or IT Operations within an enterprise environment.
• Solid understanding of enterprise IT components such as cloud hosting, networks, on‑prem hardware, data centres and security platforms.
• Hands‑on experience with contracts, SOWs and strict SLA management.
• Professional fluency in English; Danish is a plus.

Required skills

• ServiceNow
• Jira
• ITIL framework (practical knowledge)

What we offer

• Competitive salary, employee stock ownership, health and accident insurance.
• On‑site gym, subsidised canteen, massage scheme and wellbeing platform.
• Learning and development opportunities through Airbus Leadership University and e‑learning catalog.
• Flexible working arrangements including remote days and work‑life blend support.