Field Service Engineer – Core Lab Clinical Biochemistry & Pre-analytical

About the role

Roche Diagnostics Denmark is looking for a Field Service Engineer to join its Core Lab team in Clinical Biochemistry and support customers across Denmark. The engineer works daily with instruments in Core Lab Diagnostics, installing, servicing and troubleshooting advanced equipment such as Cobas pro, Pre-analytical and Total Lab Automation (TLA). The position is a two-year contract until the end of 2028, with possible extension.

Key responsibilities

• Plan and carry out installation, preventive maintenance and emergency visits of instruments
• Ensure trouble-free operation and high-quality customer support for state-of-the-art instruments
• Collaborate closely with application specialists, IT specialists and the commercial team
• Report daily tasks in the Rexis CRM system
• Train customers and guide them on the proper use of instruments

Required profile

• Electronic or medical background, though not limited to this
• Customer-focused approach and strong analytical and problem-solving skills
• Team player with good communication skills, conscientious and able to meet deadlines
• Flexible regarding working hours and travel days
• Fluent Danish and English, written and spoken
• Valid Class B driving licence

Required skills

• Broad technical, IT and troubleshooting skills, including repair of complex problems or equivalent transferable skills
• Knowledge of the laboratory world is an advantage

What we offer

• A well-functioning team of 9 engineers within a service department of 16 specialists
• Continuous education and development
• Work with innovative diagnostic technology, advanced tools and software
• Good employment conditions, competitive compensation and support package

The team covers all of Denmark and instruments in the North Atlantic, with frequent driving and very few days away from home. Applications are submitted electronically by 16 November 2026.