Customer Resolution Specialist

About the role

Join the Customer Resolution Services team in Kastrup, Denmark, and become the single point of contact for a dedicated group of customers across EMEA. You will ensure high‑quality service by handling inquiries, complaints, and order follow‑ups while collaborating with internal stakeholders.

Key responsibilities

• Process customer requests received via email and phone.
• Monitor orders to meet KPIs such as on‑time delivery and customer satisfaction.
• Handle inquiries and complaints, acting as the daily global contact for supply, warehouse, shipping, sales, product management, and accounting teams.
• Provide backup support for colleagues when needed.
• Coordinate with internal stakeholders and customers through alignment meetings.

Required profile

• Proactive team player with a structured approach to complex tasks.
• Comfortable working in a multicultural, international environment.
• Excellent written and verbal English communication skills.
• Ability to stay composed and demonstrate ownership in all situations.

Required skills

• Experience with SAP (ERP) – preferred but not mandatory.
• Familiarity with Fresh Desk – preferred but not mandatory.

What we offer

• Flexible working hours with a hybrid model (2 remote days per week after onboarding).
• Opportunity to work for a global aviation material solutions provider within the Airbus family.
• Collaborative team of 34 people from 14 nationalities.