People Operations Manager

About the role

Maersk is looking for a People Operations Manager to join its Global Operations Team (GOT) - People Advisory Services. The role leads People Operations Advisors across several locations and is responsible for day-to-day service delivery, process excellence, team engagement and the smooth execution of key employee lifecycle activities, from hire to retire.

Key responsibilities

• Lead and engage a team of People Operations Advisors across multiple countries, coaching and developing them through clear goals, regular feedback and continuous learning in HR processes and systems.
• Plan resource allocation, workload distribution and case assignment to ensure effective service delivery and coverage.
• Oversee timely, accurate and high-quality HR operational services across the end-to-end employee lifecycle.
• Improve recruitment operations' efficiency and support compliance across the brands served.
• Ensure accurate data entry in Workday and other HR systems, with a focus on data integrity and audit readiness.
• Resolve or escalate complex employee queries and guide employees on policies, benefits and local compliance matters.
• Monitor KPIs and service levels, identify root causes of process inefficiencies and promote employee self-service tools.
• Contribute to HR projects and standardization efforts, act as a liaison between GOT and other EEO workstreams, and build stakeholder relationships.
• Support change communications, deliver training on new tools and processes, and strengthen collaboration between Europe and Hub PA Managers.

Required profile

• 10+ years of experience in HR operations and generalist roles in large international organisations, including team leadership.
• Strong understanding of end-to-end HR service delivery; payroll and works council experience is an advantage.
• Proven leadership of diverse and distributed teams, and strong stakeholder management and influencing skills.
• Ability to coach, motivate and develop team members, and to manage shifting priorities within agreed timelines.

Required skills

• Continuous improvement mindset with experience leading or supporting change and process improvement.
• Strong interpersonal, relationship-building and conflict-resolution skills.
• Analytical, process-oriented approach focused on efficiency, accuracy and system optimisation.

What we offer

• A global career with opportunities to explore positions at Maersk worldwide.
• Modern talent development initiatives and competitive benefits.