Customer Service Representative (English & Danish)

About the role

Join MiniMed’s Customer Care & Supply Chain team to support patients and healthcare professionals worldwide. This permanent hybrid position is based in the Watford/Copenhagen office, with three days onsite each week.

Key responsibilities

• Provide professional support to patients, the Centre of Expertise, and the Field Sales team.
• Handle incoming calls and emails, prioritize urgent enquiries, and own issues through to resolution.
• Capture and document customer/patient details in internal systems.
• Contribute to process improvement initiatives and lead or participate in projects.

Required profile

• Fluent in English and Danish, with sufficient Norwegian.
• Previous experience with CRM systems, preferably SAP.
• Strong communication, structured work style, resilience and customer orientation.
• Positive, can‑do attitude with high accuracy and integrity.

Required skills

• SAP

What we offer

• Competitive salary and flexible benefits package.
• Opportunities for career growth within a global innovative company.