Customer Experience Customer Success Specialist, Splunk

About the role

Cisco's Customer Experience team helps customers achieve long-term success with their Splunk investment by keeping their environments technically healthy, performing well and widely adopted. The team works with customers and partners such as Technical Support, Professional Services, Sales, Product Management and Engineering, and is looking for a Customer Success Specialist based in the Copenhagen region.

Key responsibilities

• Advise customers on the technical health of their Splunk Enterprise and Splunk Cloud environments to support adoption and value realization.
• Deliver onboarding guidance, enablement planning and customer workshops to help customers build capability and optimise platform usage.
• Monitor environment health by reviewing cases, outages, critical issues and ongoing projects, and run diagnostic health checks where needed.
• Partner with internal teams on escalations, upgrade recommendations, workload optimisation and keeping customers informed about product changes, maintenance windows and new features.
• Turn customer needs into actionable insights for account teams and advocate internally for effective issue resolution.
• Take part in sales QBRs with customers, onsite and virtually, to review service levels, usage metrics and environment performance.

Required profile

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering or a related field.
• 3+ years in an enterprise customer-facing role.
• Experience with customer escalations, account management and project coordination.
• Experience with IT operations and technical infrastructure.
• Fluent Danish and English (written and spoken); preferably located in the Copenhagen region.
• Ability to travel as required (20-30%).

Required skills

• Working knowledge of the Splunk Core Platform.
• Preferred: Splunk Architect certification, or willingness to obtain it within 3-6 months.
• Familiarity with other Splunk-related products.
• Strong communication skills, able to explain technical concepts to non-technical audiences, and stakeholder engagement across all levels.