Support Specialist

About the role

We offer a versatile position where you will work on support and operation of Microsoft servers, Azure, Microsoft 365, networking, and ongoing projects for our regular customers. You will work closely with our established client base, delivering high‑quality technical assistance and ensuring smooth operation of their IT environments.

Key responsibilities

• Provide first‑line and second‑line support for Microsoft server environments, ensuring system availability, optimal performance, and rapid resolution of technical incidents for our clients.
• Maintain and administer Azure cloud services and Microsoft 365 tenants, performing configuration changes, applying updates, managing user accounts, and ensuring security compliance across the platforms.
• Monitor and troubleshoot the network infrastructure, including switches, routers, and firewalls, to guarantee reliable connectivity and promptly address any network‑related issues.
• Participate in ongoing improvement projects for our regular customers, contributing to system upgrades, migration tasks, and process optimisation to enhance overall IT service quality.

Required skills

• Microsoft Server administration and troubleshooting
• Azure cloud platform management
• Microsoft 365 tenant administration
• Network infrastructure monitoring and support