Head of Software Customer Support

About the role

BEUMER Group, which develops and maintains complex, mission-critical systems for airport luggage sortation and parcel sorting, is looking for a Head of Software Customer Support in Aarhus. You will join the software leadership team and manage a growing software department of more than 30 project managers, architects and developers, running the portfolio of Software Customer Support projects.

Key responsibilities

• Set the direction of the software department and run the Software Customer Support portfolio, coordinating with teams from other Group Companies
• Review proposals and do capacity planning for current and future activities, using resources from other Group Companies
• Be accountable for the budget and execution of Software Customer Support projects up to medium size, overseeing up to 50 projects lasting a few months to 2-3 years
• Guide, support and coach the software project managers so projects are delivered on time, within budget, scope and quality
• Give input to product managers and take responsibility for maintaining legacy products
• Monitor the project portfolio, take corrective action when needed, attend meetings with customers, partners and suppliers, and collaborate with other divisions so software and electromechanical components work as an integrated system

Required profile

• Master's degree and experience in a similar role such as department or portfolio manager, managing complex software development projects including budget management
• Experience as an experienced leader of leaders who can develop and support employees
• Able to travel at least 40 days a year to customers worldwide and negotiate in spoken and written English
• High sense of urgency, ability to apply corrective actions to project risks, and experience facilitating improvement initiatives

Required skills

• Knowledge of application management / product lifecycle management
• Advantage: knowledge of Scrum, CMMI, ITIL and similar methods and standards
• PMI, IPMA or Prince2 certification or similar training is an advantage