Head of Casualty, FL and PSR Claims

About the role

AIG's Nordic Commercial claims team, based across Denmark, Sweden, Finland and Norway, covers Property, Special Risks, Financial Lines and Casualty claims. The team is in the early stages of defining its strategy for the next three years, working with its strategic partner on continuous improvement of competence and quality. As Head of Casualty, FL and PSR Claims, you will lead and manage the Nordic Claims organization for Casualty, FL and PSR, define the strategy to reach its objectives and manage projects aligned with the global commercial claim strategy. You will sit in the Nordic Claims Leadership team and report directly to the Nordic Head of Claims.

Key responsibilities

• Work closely with Underwriters and Distribution to support business growth and existing clients.
• Ensure claims are settled fairly and promptly.
• Manage relationships, communications and operational links with Profit Centre, Regional Office and business partners.
• Ensure operational compliance in claims handling and proper management of customer complaints.
• Manage resources, staff competency, claims workflow and service performance, driving continuous improvement.
• Oversee the preparation and delivery of claims management reports with promptness and accuracy.
• Carry out claims audits and controls.
• Take part in projects affecting claim structure and workflow, including system-related matters.
• Develop staff and help claims staff with their career development.
• Manage and control expenses within budget.
• Ensure quality management of claims in line with best practice.
• Identify succession and vulnerability plans through development, recruitment, sourcing or internal appointment.

Required profile

• Extensive experience managing Casualty, FL and PSR insurance products.
• Previous claims experience, preferably covering all lines of business.
• Solid leadership experience and interpersonal skills, preferably on a cross-country basis.
• Fluent in one or more Nordic languages (Danish, Swedish or Norwegian); excellent spoken and written English.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical skills.

Candidates are asked to send their CV in English together with a brief summary of their motivation and fit for the role; a lengthy cover letter is not valued. The role is primarily in the office, and AIG offers a Total Rewards program covering health, wellbeing, financial security and professional development.