Customer Technical Services Analyst I (Danish Speaker)

About the role

The Customer Technical Services Analyst I provides technical support for Mastercard's account‑to‑account payment products in Denmark, including Betalingsservice, Leverandørservice and Overførselsservice. The role is customer‑facing, guiding both new and existing clients through onboarding, testing and ongoing technical assistance to deliver a best‑in‑class experience.

Key responsibilities

• Deliver high‑quality technical support for payment solutions.
• Handle customer inquiries via phone, email and digital channels.
• Provide consultancy on optimal use of Mastercard’s payment technologies.
• Act as a trusted advisor during customer onboarding and implementation.
• Support customers with technical testing, troubleshooting and issue resolution.
• Contribute to testing and consulting on new services and solutions.
• Participate in meetings with customers and external stakeholders.
• Share knowledge and collaborate to improve team performance.
• Assist in updating and optimizing internal processes.

Required profile

• Financial education or equivalent relevant work experience.
• Minimum 5 years of documented experience in customer service.
• Strong experience in direct customer dialogue and relationship building.
• Experience supporting payment solutions or similar technical services.
• Proven case handling via phone, email and digital channels.
• Excellent communication skills in Danish and English, both written and spoken.
• Customer‑centric, calm and professional approach.
• Service‑minded, solution‑oriented and structured.
• Comfortable handling complex customer cases and working in a team.

Required skills