Customer Service Advisor

About the role

The Customer Service Advisor is the centre of daily service excellence at Telenor Denmark. You will join a fun, development‑focused team that continuously improves its skills while delivering top‑notch support to customers.

Key responsibilities

• Provide telephone and written advice in Danish and English, covering product purchases, troubleshooting, cancellations and complaints.
• Handle complex customer inquiries following clearly defined goals and processes to ensure efficient, high‑quality responses.

Required profile

• Enjoy solving problems and interacting with customers, with a curiosity‑driven approach to understanding their needs.
• Adaptable to new processes, goal‑oriented, and able to maintain quality and speed in service delivery.

Required skills

• Strong written and verbal communication in Danish and English.
• Proficiency with computer keyboards and ability to quickly learn new information systems.

What we offer

• Full‑time permanent contract with a fixed salary.
• Standard working hours (08:00‑16:00) with occasional evening or weekend shifts.
• Three‑week onboarding program at Telenor Onboarding Academy.
• Free phone, cafeteria meals, good pension scheme and other employee benefits.