Technical Support Specialist III – Portioning

About the role

JBT Marel is looking for a Technical Support Specialist for its Poultry Secondary Fresh service organization, focusing on Portioning. The specialist provides technical support and expertise to customers, regional Technical Support teams and Field Service teams, acts as the reference for technical questions in the field, and ensures cases are handled in a timely way while keeping clear technical information flowing between commercial and technical departments.

Key responsibilities

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions
• Act as technical reference for mechanical, electrical, software and application questions
• Resolve technical cases remotely and coordinate quality issues and escalations
• Support commissioning, upgrades, field tests and new product introductions
• Facilitate communication between customers, Field Service, Product Management, Innovation and Engineering
• Analyze machine performance, run root-cause analysis and drive corrective actions
• Create and maintain service information, service letters, troubleshooting guides and technical documentation
• Monitor field feedback and support product improvement, deliver training and take part in prototype validation and pilot installations
• Maintain accurate equipment and installed base information

Required profile

• Degree in Mechatronics, Electrical Engineering, Automation or equivalent experience
• Experience in technical support, field service, commissioning or industrial troubleshooting
• Fluent English, written and spoken
• Willingness to travel occasionally for customer support and field activities

Required skills

• Strong knowledge of Portioning systems, vision technology, automation, motion control and food processing equipment
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management

What we offer

• Competitive salary and secondary benefits such as 40 days holiday
• High level of autonomy and trust, clear objectives and professional support
• A respectful, inclusive and safety-focused environment with flexible working conditions