Student IT Supporter (Part‑time)

About the role

Join Satair's global IT Support team in Copenhagen as a part‑time Student IT Supporter. You will be the first point of contact for colleagues facing IT incidents or service requests, gaining hands‑on experience in a large international environment.

Key responsibilities

• Resolve IT incidents of varying complexity and fulfill service requests such as onboarding/offboarding.
• Set up user accounts, manage accesses, and prepare IT equipment.
• Ensure Identity and Access Management (IAM) activities are performed accurately.
• Propose improvements to IT support processes and request purchase of equipment.
• Capture and share knowledge through written Knowledge Articles.
• Collaborate with Service Desks across the Airbus organization.

Required profile

• Currently studying an IT‑related field (any specialization).
• Fluent in written and spoken English.
• Detail‑oriented, follows procedures and can handle multiple tasks in a fast‑paced environment.
• Approachable, good communication skills and able to translate technical details into plain language.
• Motivated to investigate issues and provide timely resolutions.

Required skills

• Basic knowledge of networking concepts (IP, DNS, DHCP).
• Familiarity with hardware such as PCs, headsets and monitors.
• Experience with Google Workspace (Gmail, Drive, Sheets).
• Proficiency with Windows operating system.
• Understanding of Identity and Access Management (IAM) processes.

What we offer

• On‑the‑job training and a smooth onboarding process.
• Opportunity to obtain an ITIL certification.