Senior Service Delivery Manager - Infrastructure

About the role

Telenor Danmark is looking for a Senior Service Delivery Manager within its Infrastructure team in Technology, based in Aalborg. The team works on a secure, stable and efficient infrastructure that colleagues, customers and business depend on every day. As Senior Service Delivery Manager you create coherence and drive across the infrastructure services supporting business, acting as the link between technical specialists, internal stakeholders and international suppliers.

Key responsibilities

• Ensure reliable infrastructure services through follow-up on quality, stability and agreed targets
• Maintain stability and high quality in deliveries by ensuring capacity, patch and lifecycle management are handled
• Build good supplier relationships, follow up on performance, agreements and improvement actions
• Create a clear path from business needs to agreed deliveries with clear priorities and ownership
• Turn data, insights and dependencies into decision briefs, reporting and concrete improvements

Required profile

• Professional background in service delivery, service management, infrastructure or cross-functional delivery, with a solid understanding of ITIL-based service management (capacity, patch, lifecycle, incident, problem, change and demand management)
• Understanding of how contracts, SLAs, economics and supplier performance fit together
• Experience creating overview, such as using ServiceNow and Jira, following up on deliveries and developing roadmaps
• Ability to communicate risks, priorities, decisions and ownership clearly, and to build trust with specialists, management and suppliers

Applications with a CV and a short statement of motivation are accepted until 1 November 2026.