Senior Key Account Manager – Dutch Speaking

About the role

Famly is looking for a Senior Key Account Manager who speaks Dutch and English to own and grow its most valuable enterprise accounts in the Netherlands and the Nordics. You will act as the strategic lead for complex partnerships, driving expansion, retention and alignment with Famly’s mission to free educators from admin work.

Key responsibilities

• Lead high‑value, multi‑threaded accounts with an executive‑level approach.
• Design and execute long‑term account strategies that deliver upsell, cross‑sell and renewal opportunities.
• Own the rollout and deployment of the Famly platform across large customers, adapting milestones to each site’s readiness.
• Create and deliver scalable training programs for nursery staff of varying technical confidence.
• Support and mentor other Key Account Managers through onboarding, peer reviews and skill development.
• Represent the voice of the customer to Product, Sales and CX teams.
• Maintain accurate forecasting and portfolio reporting for leadership.

Required profile

• Fluent in spoken and written Dutch and English.
• Minimum 3 years of experience in a senior key account or similar commercial role.
• Executive‑level communication and strong interpersonal skills.
• Solution‑focused mindset with a proven ability to turn challenges into growth opportunities.
• Commercial acumen and ownership of outcomes.
• Strategic and creative thinking aligned with business goals.
• Ability to stay calm and effective under pressure.

Required skills