Global Operations Associate

About the role

Flexport is shaping the future of global trade with technology‑driven logistics solutions. As a Global Operations Associate you will help ensure shipments move on‑time, handle exceptions proactively, and deliver a first‑class experience to clients across the region.

Key responsibilities

• Be the front line ensuring shipments move on‑time, handling exceptions proactively and communicating clearly with clients.
• Meet internal KPIs and SLAs, manage priorities independently and follow SOPs while flagging improvement opportunities.
• Solve client issues quickly, coordinate day‑to‑day operations with carriers, vendors, customs and other partners.
• Execute end‑to‑end freight movement within the regional network, including imports, exports and intermodal transfers.
• Assist partner‑managed shipments, use data and operational tools to drive efficiency and identify patterns.

Required profile

• Completed training as a forwarding agent or a BA/BS degree in a relevant field.
• 2+ years experience in operations, logistics or freight forwarding.
• Strong attention to detail, effective time‑management and ability to prioritize high volumes of tasks.
• Excellent verbal and written communication in English and mandatory Danish or Swedish.
• Client‑service mindset with a “compliance first” attitude.

What we offer

• Daily catered lunch, breakfast items, healthy snacks and drinks.
• Pension scheme and medical insurance.
• 30 vacation days per year and parental leave benefits.
• Equity program granting shareholder status.
• Employee Assistance Program through Aetna Resources for Living.