Customer Service Supporter

About the role

JYSK Kundeservice is looking for a customer service supporter in Uldum who can handle customers' enquiries across different channels while also spotting sales opportunities. You will be the first point of contact for customers, solve their problems and prevent future issues, working in an open office environment.

Key responsibilities

• Handle customer enquiries by phone, e-mail, chat and social media with a sales-oriented approach
• Identify and solve customer problems and find sales-oriented solutions
• Spot and use sales opportunities so that each customer gets the best possible solution
• Work closely with colleagues in an open office setting to exceed customer expectations

Required profile

• Good understanding of customers' needs, active listening and ability to present solutions that satisfy both customers and JYSK
• Team player ready to go the extra mile with the team
• Flexible with varied tasks and hours, including working every other Saturday
• Fluent spoken and written Danish and English, since many systems are in English

What we offer

• Personal and professional development with focus on reaching your goals
• Internal competitions and an attractive bonus for sales and good results
• Flexible work schedule and a strong community with social events
• Canteen scheme, 20% discount in JYSK and the rest of the Lars Larsen Group, and more