Customer Loyalty Manager
BAUHAUS
Job description
About the role
Join BAUHAUS in transforming BAUHAUS Premium into a member platform that customers actively choose. You will lead recruitment, member communication, activation, concept development and rollout. Your work will directly influence how we understand and serve our customers.
Key responsibilities
- Drive member recruitment and acquisition.
- Manage ongoing member communication and engagement.
- Activate members through targeted campaigns and offers.
- Develop and refine loyalty concepts and programs.
- Oversee rollout of loyalty initiatives across channels.
- Analyze customer data to generate actionable insights.
- Convert customer knowledge into meaningful initiatives.
- Translate insights into practical initiatives that add value.
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