Customer Advisor for UK & NL Markets

About the role

Join Famly’s international team in Copenhagen as a Customer Advisor supporting the UK and Dutch markets. You will be the first point of contact, delivering human‑focused support and helping customers get the most out of the platform.

Key responsibilities

• Provide expert written and phone support to UK and NL customers.
• Track and report feedback, assist product and engineering teams with feature research, and identify upsell or churn risks.
• Maintain the knowledge base and CRM, and help translate complex issues into actionable tickets.

Required profile

• Fluent English and native‑level Dutch.
• Strong written and verbal communication, able to explain complex topics simply.
• Service‑minded, patient, proactive and able to stay calm under pressure.

Required skills

• Tech‑savvy and comfortable learning new systems and tools.

What we offer

• Ownership and freedom to try new things backed by trust.
• Top‑tier equipment, including noise‑cancelling headphones.
• On‑site learning, regular team activities and ongoing personal and professional development.
• A mission‑driven environment with visible impact.