Customer Service Representative - Order Management

About the role

IFF is looking for a Customer Service Representative based on-site in Brabrand, with the option to work up to 2 days per week from home. The role manages customer orders, inquiries and complaints for domestic and export markets, acting as a key point of contact and overseeing the end-to-end Order-to-Cash process. It sits within the Food Ingredients business unit, which is expected to transition to CVC Capital Partners by the first half of 2027.

Key responsibilities

• Manage end-to-end Order-to-Cash processes for domestic and export customer orders
• Receive, process and monitor orders, ensuring accuracy, completeness and timely execution
• Act as key point of contact for customers, handling inquiries, order updates and issue resolution
• Coordinate and manage customer complaints with internal stakeholders
• Follow up on order fulfilment status and resolve potential delays
• Collaborate with Sales, Supply Chain, Logistics, Planning and Finance teams
• Build relationships with assigned customers and sales teams, and identify process improvement opportunities
• Ensure compliance with internal policies, export regulations and customer requirements

Required profile

• Experience in customer service, order management or supply chain operations (B2B environment preferred)
• Fluency in English and Danish; additional languages are a plus
• Team player with a customer-centric, proactive approach

Required skills

• Strong understanding of Order-to-Cash processes, including order entry, fulfilment and invoicing
• Attention to detail and accuracy in transactional work
• Problem-solving and ability to handle multiple priorities
• Ability to work in a matrix organization
• ERP experience (e.g. SAP, Workday) is an advantage

What we offer

• Competitive compensation and benefits package
• Flexible working arrangements
• Continuous learning and development opportunities

Applications are submitted exclusively through the company's Workday recruitment system, and the posting may close early once a suitable candidate is found.